After three years of trying to resolve a $14,000 hospital bill, an older adult and his wife contacted Legal Aid for help. The client had been hospitalized for kidney failure. After his stay, he was told that the hospital had failed to get prior authorization from their medical provider and that a portion of the bill would not be covered by insurance. Unable to resolve the issue on their own, they were eventually sent a bill from a collection agency. Legal Aid contacted the collection agency, the hospital, and the health care provider and demonstrated that the hospital did not follow protocol for prior authorization. They were able to resolve the issue, avoid litigation and ultimately the client only owed their $250 deductible.